We deeply apologize for disappointment caused in SIDIZ products. Please contact us with further details so we may investigate your issue immediately. However, we confirm that all of our products are new, and we never refurbish items.
Sidiz is a vertically-integrated company owning every part of design, manufacturing, and distribution. Thus, we have strict control over the items. However, we understand that there are always possibilities of unexpected issues to occur during packing or delivering processes. Putting honesty and your satisfaction as a core value, we would like to resolve this issue with you.
※ If you have an issue with the item delivered, please contact us through Amazon seller message or email (firstname.lastname@example.org) immediately.
Our devoted managers will come back to you promptly.