Help Center

QUICK ASSISTS

GENERAL

SIDIZ SIDIZ

• How can I contact SIDIZ?
• Where are SIDIZ items manufactured?

Warranty Warranty

• Is there a warranty on the items you sell?
• Is SIDIZ warranty valid worldwide?
• What if I encounter an issue with my item while it is under warranty?

Other Other

• I think my item is refurbished (used).
• Where can I try out SIDIZ chairs?

ORDER/SHIPPING

Order Order

• How can I cancel my order?
• Can I change my order or update the shipping information?
• I am living outside of the U.S. Can I purchase SIDIZ products?

Shipping Shipping

• Where is my order?
• Where do you deliver?
• What is your delivery timeline?
• Do you provide expedited shipping options?

RETURN/REFUND

Return Return

• How do I return items?
• What is the return policy?
• Is return shipping free?
• Do you charge a restocking fee?
• How do I disassemble the gas lift and the base?
• I don't have the original shipping box anymore. What should I do?

Refund Refund

• When will my order be refunded?

PRODUCT

General General

• Where can I get the assembly and user guide?
• Do your items require assembly?
• Can I purchase replacement parts separately?

T50 T50

• What is the difference between T50 and T50 Air?
• What is the difference between T50 and T80?
• Is the headrest removable?
• How do I assemble the backrest and the seat pan?
• Even if I lock the tilt in the most upright position, it doesn't stop at 90 degrees. Is it defective?
• I want to fix the backrest at a certain angle. Do you have any suggestions?

T50 Air T50 Air

• What is the difference between T50 and T50 Air?
• Is the headrest removable?
• How do I assemble the backrest and the seat pan?
• I want to fix the backrest at a certain angle. Do you have any suggestions?

T80 T80

• What is the difference between T50 and T80?
• I want to fix the backrest at a certain angle. Do you have any suggestions?

Ringo Ringo

• How can I stop the chair from swiveling? Is there any fixed type?
• I don't like the sit-brake casters. Can I get another type of casters?
• Can I disengage the seat movement brake so the chair can move while the kids are seated?